Accident and Health Claims

DUAL’s Accident and Health claims are handled by specialist third party claims handlers with significant industry experience. Our claims handlers specialise in different products and work directly with DUAL to ensure all claims are handled in an expert manner. 

Our Third Party Claims Handlers include:

  • Fullerton Health Corporate Services for all general non sport Accident and Health including unique and specific clients
  • Cunningham Lindsey for our Sports Accident and Health Claims

DUAL Assist

DUAL ASSIST 24 hours a day 365 days per year

In the event of an emergency whilst travelling or expatriated overseas and covered by either a DUAL Corporate Travel Insurance Policy or DUAL Expatriate Medical and Emergency Evacuation Insurance Policy please contact DUAL Assist either direct or reverse charges on:

Please have the following information to hand if possible:

  • Name of Insured Person
  • Policy number
  • Name of Insured Entity
  • Location
  • Contact details
  • Request for assistance
I am now home in Brisbane and would like to thank DUAL Insurance for their prompt response to my request for assistance when I was diagnosed with a Blood Clot.  I was grateful to be able to stay at the hotel, Westin Palace and have my flight organised to return home.  The flights went well.
Client, 2016
Thanks so much for your assistance in caring for K during her time in hospital and ensuring we were able to get back to Melbourne with the least discomfort possible.
Client, 2016

Thank you for everything all of you have done for us in the last days. We cannot put into words how much it meant to us to be able to pick up the phone and call you. You have saved us and helped us during a difficult time abroad!

Client, 2017