Claims

We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.

Liability Claims

We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.

DUAL’s Liability policy provides cover for legal liability arising from third party personal injury, property damage and advertising liability claims.

Claims expertise

Our dedicated in-house claims team includes qualified lawyers with over 40 years experience.

Our claims officers are dedicated to managing your claim from initial notification right through to resolution.

In addition, DUAL utilises specialist law firms & consultants with significant expertise in niche areas, to ensure our Insured’s get the best possible outcomes.

DUAL Claims Team

In the event of a Claim or Loss, contact the DUAL Claims Team

P: +61 2 9248 6300
E: claims@dualaustralia.com.au

Contact Claims Team
BP13-Person-on-phone

Resources

The webinar provided a great insight into the DUAL claims process, it was great to get some important information on the lodgement process and to get an appreciation of DUAL’s mindset to accept claims and the steps DUAL do take in excluding claims that are not covered on the policy.  In addition to the webinar we would like to advise that we have received great claims service this year, particularly with notifications lodged under the financial lines sector.

Tressider Insurance Brokers

Efficient service backed up with experienced people.    

DUAL continues to differentiate itself by providing a market-leading claims service. The combination of quality legal representation in using lawyers that understand the role of a broker and trust in the ability of the broker to assist in "influencing" clients to understand commercial realities, is key to achieving the best outcomes. Our Insurance broking firm often recommends DUAL predominantly because of claims service.

Willis CKA
        

The communication received from DUAL claims personnel was brilliant.  Timely and professional communication between all parties led to a mutually successful outcome.