Claims

We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.

Cyber Liability & Privacy Protection Claims

DUAL Australia  has partnered with our Cyber capacity providers to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured. 

DUAL Cyber Incident Hotline 

In the event of a Claim or Loss, contact  Cyber Incident Management Team (CIMT).

P: 1300 004 880 or  P: +1 844  502 9237
E: cyber.incident@canopius.com

Contact Claims Team
IT-Guy-Switchboard-1

Resources

The webinar provided a great insight into the DUAL claims process, it was great to get some important information on the lodgement process and to get an appreciation of DUAL’s mindset to accept claims and the steps DUAL do take in excluding claims that are not covered on the policy.  In addition to the webinar we would like to advise that we have received great claims service this year, particularly with notifications lodged under the financial lines sector.

Tressider Insurance Brokers

Efficient service backed up with experienced people.    

DUAL continues to differentiate itself by providing a market-leading claims service. The combination of quality legal representation in using lawyers that understand the role of a broker and trust in the ability of the broker to assist in "influencing" clients to understand commercial realities, is key to achieving the best outcomes. Our Insurance broking firm often recommends DUAL predominantly because of claims service.

Willis CKA
        

The communication received from DUAL claims personnel was brilliant.  Timely and professional communication between all parties led to a mutually successful outcome.