Claims

We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.

Accident and Health Claims

DUAL Assist Emergency Assistance details:

If you are in need of emergency assistance please call  +61 2 8016 9210.

DUAL’s Accident and Health claims are handled by Corporate Services Network (CSN). CSN are a specialist third party claims handler with significant industry experience. They specialise in A&H products and work directly with DUAL to ensure all claims are handled in an expert manner.

DUAL Assist Digital Card

Read more on our DUAL Assist Emergency Assistance and download DUAL Assist Digital Card here.


If you or your client require emergency assistance please call DUAL Assist via 24/7 Emergency Hotline.  To place a reverse charge call, contact the local operator and request to be put through to:

DUAL-AU-Emergency-Service-Card-08-20

For all non emergency claims advice during AEST business hours contact:

Corporate Services Network (CSN):

GPO Box 4276, Sydney NSW 2001
P: +61 (2) 8256 1770
E: claims@csnet.com.au

Further details are available on our claim forms.

Contact Claims Team
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Resources

The webinar provided a great insight into the DUAL claims process, it was great to get some important information on the lodgement process and to get an appreciation of DUAL’s mindset to accept claims and the steps DUAL do take in excluding claims that are not covered on the policy.  In addition to the webinar we would like to advise that we have received great claims service this year, particularly with notifications lodged under the financial lines sector.

Tressider Insurance Brokers

Efficient service backed up with experienced people.    

DUAL continues to differentiate itself by providing a market-leading claims service. The combination of quality legal representation in using lawyers that understand the role of a broker and trust in the ability of the broker to assist in "influencing" clients to understand commercial realities, is key to achieving the best outcomes. Our Insurance broking firm often recommends DUAL predominantly because of claims service.

Willis CKA
        

The communication received from DUAL claims personnel was brilliant.  Timely and professional communication between all parties led to a mutually successful outcome.