Claims

We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.

Financial Lines Claims

DUAL Australia has an in-house Financial Lines claim team who are dedicated to handling your financial lines claims. Our team comprises of legally qualified claims handlers with significant legal and industry experience, who will work with you to handle your claim from notification through to resolution.

We also work in tandem with our capacity providers to ensure an efficient and smooth claims handling process. In addition, DUAL utilises specialist law firms and consultants with specific expertise in various industries and niche areas such as Employment Practices Liability, Statutory Liability and Crime, to ensure our Insured's get the best possible outcomes.

DUAL Claims Team

In the event of a Claim or Loss, contact the DUAL Claims Team

P: +61 2 9248 6300
E: claims@dualaustralia.com.au

Contact Claims Team
Legal-Paperwork

Resources

The webinar provided a great insight into the DUAL claims process, it was great to get some important information on the lodgement process and to get an appreciation of DUAL’s mindset to accept claims and the steps DUAL do take in excluding claims that are not covered on the policy.  In addition to the webinar we would like to advise that we have received great claims service this year, particularly with notifications lodged under the financial lines sector.

Tressider Insurance Brokers

Efficient service backed up with experienced people.    

DUAL continues to differentiate itself by providing a market-leading claims service. The combination of quality legal representation in using lawyers that understand the role of a broker and trust in the ability of the broker to assist in "influencing" clients to understand commercial realities, is key to achieving the best outcomes. Our Insurance broking firm often recommends DUAL predominantly because of claims service.

Willis CKA
        

The communication received from DUAL claims personnel was brilliant.  Timely and professional communication between all parties led to a mutually successful outcome.