Bring your whole self to work
DUAL Careers
More than a Workplace
Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers.
We want to grow our people and support their success the way they have grown and supported DUAL. Success is only worth it if we’re all at the finish line together. Get ready to be challenged, embraced and proud of standing out in the crowd.
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The DUAL Culture
Our Culture and Core Values are at the heart of what we do and part of who we are.
What makes DUAL great is our people. We’re proud to have a team working together towards shared goals.
Our values drive behaviour and help create our company culture. It’s how we grow our business and keep one step ahead of our competitors.
Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.
Diversity, Equity & Inclusion
As a business we are working to build a workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive.
On our journey to inclusion, we have prioritised education and awareness, reviewed our policies, benefits and ways of working from diverse perspectives and engaged with our employees along the way. Our journey is not over and as a business we are prioritising:
- Removing barriers to inclusion and employment of underrepresented groups in the insurance industry.
- Taking strategic and focused action to reduce our gender pay gap.
- Providing support and encouragement for our employees in the establishment of Employee Resource Groups (ERGs).
Click here to view our DUAL Australia Gender Pay Gap Statement for 2023.
DUAL’s Employee Benefits
DUAL Australia provides a wide range of employee benefits which can be accessed throughout the year.
At DUAL we value work/life balance, health and wellbeing, family, and giving back, which is why our benefits are reflective of this.
On top of a competitive salary, our employees have access to comprehensive and flexible benefits valued at $10,000-$20,000 on average, annually.
Click through all our Employee Benefits below to learn more.
Extended Annual Leave
To celebrate our employees reaching three years of service DUAL increases the annual leave accrual from four to five weeks per year on an employee’s third anniversary.
Family Leave
As part of Our Families Program we offer all our employees 18 weeks of paid parental leave, foster care leave to attend any necessary appointments, leave to attend training and a keep in touch program to help our people feel connected to the business. DUAL will also continue making superannuation contributions for up to 24 months while employees are on leave..
Soul Food Allowance
We know that wellbeing is more than just physical health and at DUAL we want to ensure employees are caring for themselves throughout the year. The Soul Food allowance helps to support employees with things that feed their soul and fill up their cup! This could be physical health such as gym memberships, sports clothing and equipment, mental health services, hobbies such as painting and music and much more.
Education Support
We recognise the value of continuous development and as such DUAL provides financial support including an annual learning fund for each employee, support for those completing educations courses, diplomas, degrees etc and paid leave to attend exams throughout the year.
Volunteer Leave
To align with our CSR and charity commitments and our passion for giving back to our communities, DUAL offers two paid days of volunteer leave per year for employees to volunteer for a cause of their choice.
FLEX
FLEX is a program designed to help employees achieve a healthy balance between their work and personal lives. FLEX allows DUAL to support a more diverse workforce and we encourage our people to work in ways which most suit their circumstances. FLEX includes (but isn’t limited to) working remotely, working hours outside of standard business hours and a wide range of working patterns.
Employee Assistance Program
We recognise the importance of providing a holistic wellbeing support for our employees. One way DUAL does this is by offering six confidential and free of charge sessions per year with qualified experts via our Employee Assistance Program who can provide guidance and support across a range of topics including relationships, parenting, financial, grief, work stress and more.
Internet and Home Office Allowance
To further support FLEX and our employees working from home, DUAL offers a benefit to contribute towards annual internet or home office set up costs.
Cash Out Annual Leave
We understand that sometimes the months just get away from you and employees can find themselves with more annual leave than what they would be able to use in the near future.
DUAL still wants its employees to get the benefit from their leave balance and as such employees can cash out up to two weeks of annual leave per year
Employee Referral Bonus
We believe our employees are the experts at explaining why DUAL is a great place to work so if they make a successful referral we love to recognise this by giving them a bonus once their referral passes probation.
Novated Leasing
DUAL has partnered with a novated leasing company. Novated leasing is a tax-effective way to finance a new, used, or existing vehicle with repayments managed through our payroll.
Matching Superannuation Contributions
We support flexible additional superannuation contribution arrangements for our employees and DUAL will match salary sacrifice contributions employees make dollar for dollar up to 5% of their base salary.
Salary Continuance Insurance
To allow our employees to focus on what is important when taking extended leave due to illness, injury or related carer responsibilities, DUAL provides Salary Continuance Insurance which provides regular income and super contributions.
Mobile Phone Benefit
The Mobile Phone Benefit is provided to support employees with the costs of using their personal mobile phone for work purposes.
Life Leave
DUAL offer employees an extra week of leave from your first day of employment to support you when ‘life happens’.
What Our Employees Have to Say
'I love the fact that no matter how stressful or tough a situation is, we deal with it and we do it with laughter.'
Michael Ussher
- Deputy Chief Executive Officer
'It's an amazing company to work for that puts their staff first.'
Christie Brooks
- Senior Underwriter/
Relationship Manager
'The best part about working at DUAL is the dynamic culture, and the infinite opportunity to grow personally.'
Rita Gillam
- General Counsel / Chief Risk Officer