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Our People

Please use the search tabs below to find an underwriter or claims handler in your region or to speak to another member of the team across Operations, HR, Commercial or Finance.

Abby Weeks
Senior Marketing & Communications Specialist
(02) 9248 6322
aweeks@dualasiapacific.com.au
Adam Hansen
Underwriter / Client Engagement Specialist
(02) 9248 6341
ahansen@dualaustralia.com.au
Andrew Yeung
Client Engagement Specialist / Senior Underwriter
(03) 8611 3505
ayeung@dualaustralia.com.au
Andrew Black
Marine Manager
(02) 9248 6305
ablack@dualaustralia.com.au
Annie Xu
Accounts Administration Assistant
(02) 9248 6376
axu@dualaustralia.com.au
Anthony Morgan
QLD Assistant Regional Manager
(07) 3149 8130
amorgan@dualaustralia.com.au
Arava Riemer
Marketing Assistant
(02) 9248 6317
ariemer@dualasiapacific.com.au
Benjamin Forrest
Claims Officer
(02) 9248 6342
bforrest@dualaustralia.com.au
Bevan Colby
Senior Policy Administrator - Specialty Consumer Products
(07) 3149 8171
bcolby@dualaustralia.com.au
Burcu Taskin
HR Generalist
(02) 9248 6375
btaskin@dualaustralia.com.au
Chris Morgan
IS Manager - Asia Pacific
(02) 9248 6327
cmorgan@dualaustralia.com.au
Christie Brooks
Client Engagement Specialist / Senior Underwriter
(08) 6141 6750
cbrooks@dualaustralia.com.au
Christine Phanphengdy
Policy Administrator
(03) 8611 3551
cphanphengdy@dualaustralia.com.au
Clarissa Centenera
Commercial Administration Assistant
(02) 9248 6385
ccentenera@dualaustralia.com.au
Clinton Evans
Chief Operating Officer - Asia Pacific
(03) 8611 3565
cevans@dualasiapacific.com
Craig Wincote
Northern Regional Manager
(07) 3149 8110
cwincote@dualaustralia.com.au
Cristini Lyra De Souza
Policy Administrator
(08) 61416740
clyradesouza@dualaustralia.com.au
Damien Coates
CEO, DUAL Asia Pacific
(02) 9248 6333
dcoates@dualasiapacific.com
Daniel Brown
Senior Underwriter
(02) 9248 6358
dbrown@dualaustralia.com.au
Daryl Carr
Assistant Underwriter
(08) 6141 6730
dcarr@dualaustralia.com.au
Davina Smith
National Relationship Manager / Senior Underwriter
(03) 8611 3502
dsmith@dualaustralia.com.au
Derek Leong
Underwriter - Marine
(02) 9248 6339
dleong@dualaustralia.com.au
Elaine Donnelly
Policy Administrator
(03) 8611 3516
edonnelly@dualaustralia.com.au
Elise Hiam
Personal Assistant
(02) 9248 6352
ehiam@dualasiapacific.com
Elisha White
Client Engagement Specialist
(03) 8611 3500
ewhite@dualaustralia.com.au
Elizabeth Poole
Transaction Underwriter
(02) 9248 6370
epoole@dualaustralia.com.au
Ellen Stacey
Assistant Underwriter
(02) 9248 6310
estacey@dualaustralia.com.au
Emily Winwood
Commercial Manager
(02) 9248 6344
ewinwood@dualasiapacific.com.au
Emily Maxwell
Policy Administrator
(07) 3149 8125
emaxwell@dualaustralia.com.au
Emma Morgan
Team Assistant
(02) 9248 6348
emorgan@dualaustralia.com.au
Emma Metcalf
Assistant Underwriter
(08) 6141 6770
emetcalf@dualaustralia.com.au
Emma Cullen
Business Analyst
(03) 8611 3513
ecullen@dualaustralia.com.au
Erika Wu
Team Leader - Credit Control
(02) 9248 6319
ewu@dualaustralia.com.au
Frances Land
SME Team Leader
(03) 8611 3503
fland@dualaustralia.com.au
Gemma Nord
Underwriter / Client Engagement Specialist
(07) 3149 8140
gnord@dualaustralia.com.au
Genna FitzPatrick
Underwriter
(07) 3149 8190
gfitzpatrick@dualaustralia.com.au
Gina Martino
Claims Administration Assistant
(02) 9248 6362
gmartino@dualasiapacific.com
Hayley Diamond
HR Coordinator
(02) 9248 6316
hdiamond@dualasiapacific.com
Ian McLauchlan
Chief Financial Officer
(02) 92486398
imclauchlan@dualasiapacific.com
Ines Delgado De Torres Alcon
Claims Administration Assistant
(02) 9248 6367
idelgado@dualaustralia.com.au
Inese Kreicbergs
Assistant Underwriter
(03) 8611 3506
ikreicbergs@dualaustralia.com.au
Ivan Pavlek
BI/Data Warehouse Lead
(02) 9248 6359
ipavlek@dualaustralia.com.au
Jackie Saw
Assistant Underwriter
(03) 8611 3519
jsaw@dualaustralia.com.au
James Pelling
Senior Claims Officer
(02) 9248 6356
jpelling@dualaustralia.com.au
James Skiba
Senior Claims Officer
(02) 9248 6360
jskiba@dualaustralia.com.au
Jane Cullen
Operations and IS Manager - Asia Pacific
(03) 8611 3550
jcullen@dualasiapacific.com.au
Jaydon Burke-Douglas
General Counsel - Risk and Compliance, Asia Pacific
(02) 9248 6337
jbdouglas@dualasiapacific.com
Jelica Miladinovic
Policy Administrator
(02) 9248 6373
jmiladinovic@dualaustralia.com.au
Jeshri Lulla
Commercial Portfolio Analyst
(02) 9248 6326
jlulla@dualasiapacific.com
Jessica Hutchinson
Underwriter
(03) 8611 3508
jhutchinson@dualaustralia.com.au
Joanna Garner
Senior Underwriter
(08) 6141 6710
jgarner@dualaustralia.com.au
Joanne Siteman
Senior Claims Officer
(02) 9248 6311
jsiteman@dualaustralia.com.au
Jonathan Schroeder
Assistant Underwriter
(02) 9248 6381
jschroeder@dualaustralia.com.au
Josh Plummer
Underwriter
(02) 9248 6350
jplummer@dualaustralia.com.au
Josie Zhao
Accounts Assistant
(02) 9248 6335
jozhao@dualaustralia.com.au
Julie McMurray
Human Resources Manager
(02) 9248 6378
jmcmurray@dualasiapacific.com
Karen Chen
Accounts Assistant
(02) 9248 6377
kchen@dualaustralia.com.au
Karen Ware
NSW Assistant Regional Manager
(02) 9248 6308
kware@dualaustralia.com.au
Karen McCormack
Project Coordinator
(03) 8611 3560
kmccormack@dualaustralia.com.au
Katrina Palmer
Senior Underwriter
(03) 8611 3511
kpalmer@dualaustralia.com.au
Kelly Napier
Underwriter
(08) 6141 6760
knapier@dualaustralia.com.au
Kerryn Symes
Assistant Manager – Southern and Western Australia Regions
(03) 8611 3509
ksymes@dualaustralia.com.au
Kevin Wan
Financial Operations Manager
(02) 9248 6361
kwan@dualasiapacific.com
Laurence Higham
Assistant Underwriter
(03) 8611 3525
lhigham@dualaustralia.com.au
Leonardo Abbruzzo
General Manager, Australia and New Zealand
(02) 9248 6336
labbruzzo@dualaustralia.com.au
Louise Hessell
Executive Assistant
(02) 9248 6352
lhessell@dualaustralia.com.au
Lucy Carroll
Underwriter
(03) 8611 3512
lcarroll@dualaustralia.com.au
Luna Jin
Assistant Accountant
(02) 9248 6397
ljin@dualasiapacific.com
Lynn Chen
Accounts Payable
(02) 9248 6318
lchen@dualaustralia.com.au
Maddison Salter
Assistant Underwriter
(02) 9248 6334
msalter@dualaustralia.com.au
Madhuri Kallali
BI/MI Support Analyst
(02) 92486 304
mkallali@dualaustralia.com.au
Mark Thompson
Senior Financial Accountant
(02) 9248 6331
mthompson@dualaustralia.com.au
Marshall Zheng
Policy Administrator
(02) 9248 6372
mzheng@dualaustralia.com.au
Mathew Korff
ANZ Claims Manager
(02) 9248 6364
mkorff@dualaustralia.com.au
Melanie Barrett
National Accident & Health Manager
(02) 9248 6349
mbarrett@dualaustralia.com.au
Michael Ussher
Regional Australia and New Zealand Manager
(02) 9248 6338
mussher@dualaustralia.com.au
Michael Villani
Systems Developer
(07) 3149 8172
mvillami@dualaustralia.com.au
Mirella Marianne
Senior Underwriter
(03) 8611 3515
mmarianne@dualaustralia.com.au
Neroli Kallis
Assistant Underwriter
(02) 9248 6346
nkallis@dualaustralia.com.au
Nicholas Eldred
Underwriter
(02) 92486343
neldred@dualaustralia.com.au
Nick Langton
Project Manager
(02) 9248 6384
nlangton@dualasiapacific.com
Nick Watson
System Integration Analyst
(02) 9248 6300
nwatson@dualasiapacific.com
Nicole Wickens
Personal Assistant
(02) 9248 6314
nwickens@dualaustralia.com.au
Paula Gibbs
Underwriter - Resource Liability
(08) 6141 6720
pgibbs@dualaustralia.com.au
Philip Redmond
Assistant Underwiter
(03) 86113529
predmond@dualaustralia.com.au
Pranav Shah
Financial Accountant
(02) 9248 6320
pshah@dualasiapacific.com
Rachel Allen
Executive Assistant
(02) 9248 6300
rallen@dualaustralia.com.au
Rebecca Nakhl
Claims Officer
(02) 9248 6383
rnakhl@dualaustralia.com.au
Rebecca Perry
Assistant Underwriter
(07) 3149 8124
rperry@dualaustralia.com.au
Rebecca McCormick
Front Desk
(02) 9248 6300
rmccormick@dualaustralia.com.au
Rebecca Green
Front Desk
(02) 9248 6300
rgreen@dualaustralia.com.au
Renee McEntyre
Commercial Underwriter - Accident & Health
(07) 3149 8160
rmcentyre@dualaustralia.com.au
Richie Day
Senior Test & Support Analyst
(02) 9248 6354
rday@dualaustralia.com.au
Ripple Yu
Assistant Accountant
(02) 9248 6374
ryu@dualaustralia.com.au 
Rita Gillam
General Counsel - Underwriting
(02) 9248 6340
rgillam@dualaustralia.com.au
Rocha Villani
Assistant Underwriter
(03) 8611 3554
rvillani@dualaustralia.com.au
Rowena Owens
Operations Assistant
(03) 8611 3523
rowens@dualaustralia.com.au
Ruby Mulley
Assistant Underwriter
(07) 3149 8100
rmulley@dualaustralia.com.au
Sam Davie-Richards
Developer
(02) 9248 6332
sdavie-richards@dualaustralia.com.au
Sam Tran
Senior MI/BI Developer
(02) 9248 6379
stran@dualasiapacific.com
Samuel Hogarth
Assistant Underwriter
(02) 9248 6369
shogarth@dualaustralia.com.au
Sarah Jacob
Claims Officer
(02) 9248 6303
sjacob@dualaustralia.com.au
Sassika Le Lievre
Strategic Business Support
(03) 8611 3521
slievre@dualaustralia.com.au
Shamira Chhiboo
Assistant Underwriter
(03) 8611 3518
schhiboo@dualaustralia.com.au
Sharon Fowler
Northern Region Senior Underwriter - Financial Lines
(07) 3149 8133
sfowler@dualaustralia.com.au
Siddharth Ramasamy
Senior MI/BI Developer
(02) 92486379
SRamasamy@dualaustralia.com.au
Sonia Christian
Accountant
(02) 9248 6392
schristian@dualasiapacific.com
Sonia Varallo
Underwriter
(03) 8611 3520
svarallo@dualaustralia.com.au
Tessa Little
Marketing Assistant
(02) 9248 6323
tlittle@dualasiapacific.com
Yvonne Counsell
Business Analyst
(02) 9248 6325
ycounsell@dualasiapacific.com

How are claims handled?

For all your claims details please visit the claims page 
Click here

Established in 2004, DUAL Australia Pty Ltd is a specialist underwriting agency focused on providing innovative insurance solutions to the mid-market.

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