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Our People

Please use the search tabs below to find an underwriter or claims handler in your region or to speak to another member of the team across Operations, HR, Commercial or Finance.

Abby Weeks
Senior Marketing & Communications Specialist
(02) 9248 6322
aweeks@dualasiapacific.com.au
Adam Hansen
Underwriter / Client Engagement Specialist
(02) 9248 6341
ahansen@dualaustralia.com.au
Andrew Scheepers
Policy Administrator
(08) 6141 6740
ascheepers@dualaustralia.com.au
Annie Xu
Accounts Administration Assistant
(02) 9248 6376
axu@dualaustralia.com.au
Anthony Morgan
QLD Assistant Regional Manager
(07) 3149 8130
amorgan@dualaustralia.com.au
Arava Riemer
Marketing & Events Specialist
(02) 9248 6317
ariemer@dualasiapacific.com.au
Benjamin Forrest
Technical Product Support
(02) 9248 6342
bforrest@dualaustralia.com.au
Burcu Taskin
HR Generalist
(02) 9248 6375
btaskin@dualaustralia.com.au
Charlotte Cooper
Policy Administrator
(07) 3149 8124
ccooper@dualaustralia.com.au
Chris Morgan
IS Manager, DUAL Asia Pacific
(02) 9248 6327
cmorgan@dualaustralia.com.au
Christie Brooks
Senior Underwriter / Client Engagement Specialist
(08) 6141 6750
cbrooks@dualaustralia.com.au
Christine Phanphengdy
Policy Administrator
(03) 8611 3551
christine@dualaustralia.com.au
Clarissa Centenera
Commercial Administration Assistant
(02) 9248 6385
ccentenera@dualaustralia.com.au
Clinton Evans
COO, DUAL Asia Pacific
(03) 8611 3565
cevans@dualasiapacific.com
Clinton Hall
National Accident & Health Senior Underwriter
(03) 8611 3510
chall@dualaustralia.com.au
Craig Wincote
Regional Manager, Australia
(07) 3149 8110
cwincote@dualaustralia.com.au
Damien Coates
CEO, DUAL Asia Pacific
(02) 9248 6333
dcoates@dualasiapacific.com
Daniel Brown
Senior Underwriter
(02) 9248 6358
dbrown@dualaustralia.com.au
Daryl Carr
Assistant Underwriter
(08) 6141 6730
dcarr@dualaustralia.com.au
Davina Smith
Assistant Commercial Manager, DUAL Asia Pacific
(03) 8611 3502
dsmith@dualaustralia.com.au
Elaine Donnelly
Assistant Underwriter
(03) 8611 3504
edonnelly@dualaustralia.com.au
Eleanor Bunting
Claims Officer
(02) 9248 6344
ebunting@dualaustralia.com.au
Elise Hiam
Personal Assistant to CEO, DUAL Asia Pacific
(02) 9248 6352
ehiam@dualasiapacific.com
Elisha White
Underwriter / Client Engagement Specialist
(03) 8611 3516
ewhite@dualaustralia.com.au
Elizabeth Poole
Underwriter
(02) 9248 6370
epoole@dualaustralia.com.au
Emily Maxwell
Policy Administrator
(07) 3149 8125
emaxwell@dualaustralia.com.au
Emma Morgan
Assistant to Managing Director – Australia & New Zealand
(02) 9248 6348
emorgan@dualaustralia.com.au
Emma Metcalf
Assistant Underwriter
(08) 6141 6770
emetcalf@dualaustralia.com.au
Emma Cullen
Business Analyst
(03) 8611 3513
ecullen@dualaustralia.com.au
Erika Wu
Team Leader - Credit Control
(02) 9248 6319
ewu@dualaustralia.com.au
Frances Land
SME Team Leader
(03) 8611 3503
fland@dualaustralia.com.au
Gabrielle Abbruzzo
Administration Assistant
gabbruzzo@dualaustralia.com.au
Gemma Nord
Underwriter / Client Engagement Specialist
(07) 3149 8140
gnord@dualaustralia.com.au
Genna FitzPatrick
Underwriter
(07) 3149 8190
gfitzpatrick@dualaustralia.com.au
Gina Martino
Claims Administration Assistant
(02) 9248 6362
gmartino@dualasiapacific.com
Gracia
Payroll Officer
(02) 9248 6368
gracia@dualasiapacific.com
Hayden Gregory
Claims Officer
(02) 9248 6303
hgregory@dualaustralia.com.au
Hayley Diamond
HR Coordinator
(02) 9248 6316
hdiamond@dualasiapacific.com
Ian McLauchlan
CFO, DUAL Asia Pacific
(02) 92486398
imclauchlan@dualasiapacific.com
Inese Delgado De Torres Alcon
Claims Officer
(02) 9248 6367
idelgado@dualaustralia.com.au
Inese Kreicbergs
Assistant Underwriter
(03) 8611 3506
ikreicbergs@dualaustralia.com.au
Jackie Saw
Assistant Underwriter
(03) 8611 3519
jsaw@dualaustralia.com.au
James Pelling
Senior Claims Officer
(02) 9248 6356
jpelling@dualaustralia.com.au
James Skiba
Senior Claims Officer
(02) 9248 6360
jskiba@dualaustralia.com.au
Jane Cullen
Operations & IS Manager, DUAL Asia Pacific
(03) 8611 3550
jcullen@dualasiapacific.com.au
Jaydon Burke-Douglas
General Counsel - Risk & Compliance, DUAL Asia Pacific
(02) 9248 6337
jbdouglas@dualasiapacific.com
Jelica Miladinovic
Policy Administrator
(02) 9248 6373
jmiladinovic@dualaustralia.com.au
Jeshri Lulla
Commercial Portfolio Analyst
(02) 9248 6326
jlulla@dualasiapacific.com
Jessica Hutchinson
Underwriter / Client Engagement Specialist
(03) 8611 3508
jhutchinson@dualaustralia.com.au
Jessica Moylan
Strategy & Internal Communications Manager
(02) 9248 6307
jmoylan@dualasiapacific.com
Joanna Garner
Senior Underwriter
(08) 6141 6710
jgarner@dualaustralia.com.au
Joanne Siteman
Senior Claims Officer
(02) 9248 6311
jsiteman@dualaustralia.com.au
Jonathan Schroeder
Assistant Underwriter
(02) 9248 6381
jschroeder@dualaustralia.com.au
Josh Plummer
Underwriter
(02) 9248 6350
jplummer@dualaustralia.com.au
Josh Subramaniam
Policy Administrator
(03) 8611 3500
jsubramaniam@dualasiapacific.com
Julie McMurray
Head of Human Resources and People, Asia Pacific
(02) 9248 6378
jmcmurray@dualasiapacific.com
Karen Chen
Portfolio Analysis Assistant
(02) 9248 6377
kchen@dualaustralia.com.au
Karen Ware
NSW Assistant Regional Manager
(02) 9248 6308
kware@dualaustralia.com.au
Katie Boyd
Assistant Underwriter
(03) 8611 3514
kboyd@dualaustralia.com.au
Katrina Palmer
Senior Underwriter
(03) 8611 3511
kpalmer@dualaustralia.com.au
Kelly Napier
Underwriter
(08) 6141 6760
knapier@dualaustralia.com.au
Kelly Ross-Howard
Senior Underwriter
(03) 8611 3560
khoward@dualaustralia.com.au
Kerryn Symes
Southern Regional Manager
(03) 8611 3509
ksymes@dualaustralia.com.au
Kevin Wan
Financial Operations Manager
(02) 9248 6361
kwan@dualasiapacific.com
Laurence Higham
Underwriter
(03) 8611 3525
lhigham@dualaustralia.com.au
Leah Monk
Policy Administrator
(03) 8611 3561
lmonk@dualaustralia.com.au
Leonardo Abbruzzo
Managing Director, Australia & New Zealand
(02) 9248 6336
labbruzzo@dualaustralia.com.au
Lucy Carroll
Underwriter
(03) 8611 3512
lcarroll@dualaustralia.com.au
Luna Jin
Assistant Accountant
(02) 9248 6397
ljin@dualasiapacific.com
Lynn Chen
Accounts Payable
(02) 9248 6318
lchen@dualaustralia.com.au
Maddison Salter
Assistant Underwriter
(02) 9248 6334
msalter@dualaustralia.com.au
Madhuri Kallali
MI / BI Support Analyst
(02) 92486 304
mkallali@dualaustralia.com.au
Mark Thompson
Senior Financial Accountant
(02) 9248 6331
mthompson@dualaustralia.com.au
Marshall Zheng
Policy Administrator
(02) 9248 6372
mzheng@dualaustralia.com.au
Mathew Korff
ANZ Claims Manager
(02) 9248 6364
mkorff@dualaustralia.com.au
Matthew Galea
Senior MI / BI Developer
(02) 9248 6335
mgalea@dualaustralia.com.au
Melanie Barrett
National Accident & Health Manager
(02) 9248 6349
mbarrett@dualaustralia.com.au
Michael Ussher
Commercial Manager, DUAL Asia Pacific
(02) 9248 6338
mussher@dualaustralia.com.au
Michael Villani
Systems Developer
(07) 3149 8172
mvillami@dualaustralia.com.au
Mirella Marianne
Senior Underwriter
(03) 8611 3515
mmarianne@dualaustralia.com.au
Neroli Kallis
Assistant Underwriter
(02) 9248 6346
nkallis@dualaustralia.com.au
Nicholas Eldred
Senior Underwriter / Cyber Practice Leader
(02) 92486343
neldred@dualaustralia.com.au
Nick Langton
Project Manager
(02) 9248 6384
nlangton@dualasiapacific.com
Nick Watson
System Integration Analyst
(02) 9248 6300
nwatson@dualasiapacific.com
Nicole Wickens
Personal Assistant
(02) 9248 6323
nwickens@dualaustralia.com.au
Paula Gibbs
Underwriter - Resource Liability
(08) 6141 6720
pgibbs@dualaustralia.com.au
Pranav Shah
Financial Accountant
(02) 9248 6320
pshah@dualasiapacific.com
Rachel Allen
Executive Assistant
(02) 9248 6300
rallen@dualaustralia.com.au
Rebecca Nakhl
Claims Officer
(02) 9248 6383
rnakhl@dualaustralia.com.au
Renee McEntyre
Commercial Underwriter - Accident & Health
(07) 3149 8160
rmcentyre@dualaustralia.com.au
Richie Day
Senior Test & Support Analyst
(02) 9248 6354
rday@dualaustralia.com.au
Ripple Yu
Assistant Accountant
(02) 9248 6374
ryu@dualaustralia.com.au 
Rita Gillam
General Counsel - Underwriting, DUAL Asia Pacific
(02) 9248 6340
rgillam@dualaustralia.com.au
Rowena Owens
Project Coordinator
(03) 8611 3523
rowens@dualaustralia.com.au
Ruby Mulley
Assistant Underwriter
(07) 3149 8126
rmulley@dualaustralia.com.au
Sam Davie-Richards
Developer
(02) 9248 6332
sdavie-richards@dualaustralia.com.au
Sam Tran
Senior MI / BI Developer
(02) 9248 6379
stran@dualasiapacific.com
Sam Trewin
Assistant Underwriter
(03) 8611 3518
strewin@dualaustralia.com.au
Samuel Hogarth
Assistant Underwriter
(02) 9248 6369
shogarth@dualaustralia.com.au
Sassika Le Lievre
Strategic Business Support
(03) 8611 3521
slievre@dualaustralia.com.au
Sharon Fowler
Northern Region Senior Underwriter - Financial Lines
(07) 3149 8133
sfowler@dualaustralia.com.au
Sonia Christian
Accountant
(02) 9248 6392
schristian@dualasiapacific.com
Sonia Varallo
Business Analyst
(03) 8611 3520
svarallo@dualaustralia.com.au
Sophie Cruickshank
Communications Coordinator
(02) 9248 6347
scruickshank@dualaustralia.com
Steve Smith
Claims Administration Assistant
(02) 9248 6338
ssmith@dualaustralia.com.au
Tessa Little
Graphic Design
(02) 9248 6314
tlittle@dualasiapacific.com
Virgina Moran
Policy Administrator
(07) 3149 8125
vmoran@dualaustralia.com.au
Warwick Hansen
Senior Underwriter
(03) 8611 3505
whansen@dualaustralia.com.au
Yvonne Counsell
Business Analyst
(02) 9248 6325
ycounsell@dualasiapacific.com
Zyndarra Datario
Assistant Underwriter
(03) 8611 3554
zdatario@dualaustralia.com.au

How are claims handled?

For all your claims details please visit the claims page 
Click here

Established in 2004, DUAL Australia Pty Ltd is a specialist underwriting agency focused on providing innovative insurance solutions to the mid-market.

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