We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.
DUAL’s Accident and Health claims are handled by specialist third party claims handlers with significant industry experience. Our claims handlers specialise in different products and work directly with DUAL to ensure all claims are handled in an expert manner.
Our Third Party Claims Handlers include:
If you or your client require emergency assistance please call DUAL Assist via 24/7 Emergency Hotline. To place a reverse charge call, contact the local operator and request to be put through to:
For all non emergency claims advice during AEST business hours contact:
Fullerton Health Corporate Services (non Sport):
t: +61 (2) 8256 1770
Cunningham Lindsey (Sport):
t: 1300 723 690
Further details are available on our claim forms.
DUAL Australia has an in-house Financial Lines claim team who are dedicated to handling your financial lines claims. Our team comprises of legally qualified claims handlers with significant legal and industry experience, who will work with you to handle your claim from notification through to resolution.
We also work in tandem with our capacity providers to ensure an efficient and smooth claims handling process. In addition, DUAL utilises specialist law firms and consultants with specific expertise in various industries and niche areas such as Employment Practices Liability, Statutory Liability and Crime, to ensure our Insured's get the best possible outcomes.
DUAL Australia manage all Marine claims in-house utilising our team of industry experienced and legally qualified claims handlers who will work with you in relation to your claim from notification through to resolution.
We engage specialist and suitably qualified marine surveyors to ensure an efficient and smooth claims handling process. Where appropriate, we appoint qualified marine average adjusters to assist you in adjusting and presenting your claim.
DUAL Australia has partnered with Charles Taylor to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured.