We understand that a claim can be stressful to go through. In times of a crisis, it's important that Insured's can rely on an insurer with a proven track record for claims handling.
Important information regarding: Sri Lanka Bombings
This advice applies to customers who are concerned or may be affected by the bomb attacks in Colombo, Negombo and Batticaloa on 21st April 2019.
If you are currently travelling:
If you are in need of emergency assistance please call +61 2 8016 9210.
If you have started your journey and are due to travel into Sri Lanka or are in Sri Lanka please contact our emergency assistance team on +61 2 8016 9210 for advice.
DUAL’s Accident and Health claims are handled by specialist third party claims handlers with significant industry experience. Our claims handlers specialise in different products and work directly with DUAL to ensure all claims are handled in an expert manner.
Our Third Party Claims Handlers include:
If you or your client require emergency assistance please call DUAL Assist via 24/7 Emergency Hotline. To place a reverse charge call, contact the local operator and request to be put through to:
For all non emergency claims advice during AEST business hours contact:
Fullerton Health Corporate Services (non Sport):
t: +61 (2) 8256 1770
Gallagher Bassett (Sport):
t. +61 7 3005 1613
Further details are available on our claim forms.
DUAL Australia has an in-house Financial Lines claim team who are dedicated to handling your financial lines claims. Our team comprises of legally qualified claims handlers with significant legal and industry experience, who will work with you to handle your claim from notification through to resolution.
We also work in tandem with our capacity providers to ensure an efficient and smooth claims handling process. In addition, DUAL utilises specialist law firms and consultants with specific expertise in various industries and niche areas such as Employment Practices Liability, Statutory Liability and Crime, to ensure our Insured's get the best possible outcomes.
In accordance with this announcement, DUAL Australia has merged its marine business with AMUA Australia Pty Ltd Trading as SALT Marine Risks.
DUAL Australia will continue to handle claims, mid-term adjustments and cancellations for policies incepting on or before 30 October 2018 until further notice. Claims on policies written by DUAL can be notified to email@example.com
For further information please visit:
DUAL Australia has partnered with Charles Taylor to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured.
DUAL’s Public & Products Liability Insurance offering is strongly recommended for businesses, as claims for accidental injury or property damage can potentially be very expensive.
Public and Products Liability insurance covers an insured’s business for loss or damage a third party suffers (or claims to have suffered) as a result of an insured’s business activities.
DUAL's Resource Liability Insurance delivers simple insurance solutions to the mining oil and gas, and resource sectors.