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Accident and Health Claims

DUAL’s Accident and Health claims are handled by specialist third party claims handlers with significant industry experience. Our claims handlers specialise in different products and work directly with DUAL to ensure all claims are handled in an expert manner.

Our Third Party Claims Handlers include:

  • Fullerton Health Corporate Services for all general non sport Accident and Health including unique and specific clients
  • Gallagher Bassett for our Sports Accident and Health Claims

If you or your client require emergency assistance please call DUAL Assist via 24/7 Emergency Hotline.  To place a reverse charge call, contact the local operator and request to be put through to:

DUAL Assist - Emergency Assistance Card_Single Sided_v02

For all non emergency claims advice during AEST business hours contact:

Fullerton Health Corporate Services (non Sport):
t: +61 (2) 8256 1770
e: claims@fullertonhealthcs.com.au

Gallagher Bassett (Sport):
t. +61 7 3005 1613
e. ahclaims@gbtpa.com.au

Further details are available on our claim forms.

Financial Lines Claims

DUAL Australia has an in-house Financial Lines claim team who are dedicated to handling your financial lines claims. Our team comprises of legally qualified claims handlers with significant legal and industry experience, who will work with you to handle your claim from notification through to resolution.

We also work in tandem with our capacity providers to ensure an efficient and smooth claims handling process. In addition, DUAL utilises specialist law firms and consultants with specific expertise in various industries and niche areas such as Employment Practices Liability, Statutory Liability and Crime, to ensure our Insured's get the best possible outcomes.

Marine Claims

In accordance with this announcement, DUAL Australia has merged its marine business with AMUA Australia Pty Ltd Trading as SALT Marine Risks.

DUAL Australia / SALT Marine Risks Announcement

DUAL Australia will continue to handle claims, mid-term adjustments and cancellations for policies incepting on or before 30 October 2018 until further notice. Claims on policies written by DUAL can be notified to claims@dualaustralia.com.au

For further information please visit:

www.saltmarine.insure

Cyber Liability Claims

DUAL Australia has partnered with Charles Taylor to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured.

Liability

DUAL’s Public & Products Liability Insurance offering is strongly recommended for businesses, as claims for accidental injury or property damage can potentially be very expensive.

Public and Products Liability insurance covers an insured’s business for loss or damage a third party suffers (or claims to have suffered) as a result of an insured’s business activitie.

DUAL's Resource Liability Insurance delivers simple insurance solutions to the mining oil and gas, and resource sectors.

  • Competitive Pricing - premiums starting at $1,000 plus charges and worker to worker excesses starting at $10,000
  • Local Representation - we have dedicated underwritters in each of our brance offices
  • Market leading coverage - our policy includes an automatic waiver of subrogation rights
  • Broad occupation appetite - including hard to place risks such as offshore oil rigs, underground activities and coal mines
  • Simple transaction - ability to quote and blind from all insurers proposal forms
The webinar provided a great insight into the DUAL claims process, it was great to get some important information on the lodgement process and to get an appreciation on DUAL’s mindset to accept claims and the steps DUAL do take in excluding claims that are not covered on the policy.  In addition to the webinar we would like to advise that we have received great claims service this year particularly with notifications lodged under financial lines sector.
Tressider Insurance Brokers
Efficient service backed up with experienced people.
DUAL continue to differentiate themselves by providing a market leading claims service. The combination of quality legal representation in using lawyers that understand the role of a broker and trust in the ability of the broker to assist in "influencing" clients to understand commercial realities, this is key to achieving the best outcomes. Our Insurance broking firm often recommends DUAL predominantly because of claims service.
Willis CKA
The communication received from DUAL claims personnel was brilliant.  Timely and professional communication between all parties led to a mutually successful outcome.

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