DUAL Cyber & Privacy - Incident Management

The change is being introduced to allow DUAL and our capacity provider partners to maintain the outstanding service in the response and management of Cyber & Privacy claims.
 
Incident Managers perform the key role of triaging new incidents, arranging assistance for insureds from our panel of expert service providers, and then project managing these vendors in remediating an incident.
 
Effective 1 June 2023, our capacity providers will directly manage Breach Response and Incident Management of DUAL Cyber & Privacy claims through their Cyber Incident Management Team (“CIMT”).

CIMT are technical cyber insurance professionals who solely handle the management of cyber incidents as opposed to loss adjusters with additional cyber skills.

DUAL’s insureds will continue to get the benefit of this expertise and specialist assistance following notification of a cyber incident to:

•  1300 004 880

•  cyber.incident@canopius.com 
  

If you wish to discuss this change in greater detail please contact our Claims Manager, Eleanor Bunting, directly on ebunting@dualaustralia.com.au or visit our website Cyber Liability Claims.