DUAL Australia is a specialty lines Underwriting Agency with product offerings across Financial Lines, Accident & Health and General Liability. Our parent company, DUAL International, is the world’s largest international underwriting agency and Lloyd’s largest international coverholder. We have four offices across Australia in Sydney, Melbourne, Perth and Brisbane, and employ more than 120 people.
DUAL has always focused on growing markets and not market share by addressing uninsured exposures, challenging the status quo and delivering simple and innovative insurance solutions to our Brokers and Insureds.
DUAL has product offerings across Financial Lines, Accident & Health and General Liability and focuses on SME and mid-market businesses. For further information on DUALs appetite or product specific parameters, please contact your local DUAL Underwriter.
DUAL underwrites on behalf of certain underwriters at Lloyd’s London and are supported by over 20 capacity providers including insurers, reinsurers and Lloyd’s syndicates.
DUAL has 4 offices around Australia in Sydney, Melbourne, Brisbane and Perth. To find your nearest DUAL office, please click here.
Please refer to our Contacts page on our website where you are able to search for your local contact by department and/or state.
DUAL are always on the lookout for new talent. To find a list of jobs currently available, please refer to our Careers page on our website.
DUAL School is our education portal for Brokers to access news, blogs, webinars and video demonstrations 24/7. DUAL School also contains the Broker Toolbox, a collection of various apps that assist our Brokers in making their jobs more efficient in the office, on the road or with their clients. To access the DUAL School please refer to our website.
DUAL School is available to everyone through our website. All our content is available to the public however in order to view our webinars you will need to have a password. Please contact your local DUAL Underwriter for further details.
Announcements are sent to our marketing database letting them know about upcoming webinars and links to register. Available webinars will also be shown on DUAL School with a link to register.
Webinars are free to attend for all of our supporting brokers.
CPD points will be issued following the completion of a webinar to all those who registered and logged in under their name.
If you logged in under a different name i.e. one of your colleagues, an automated email will be sent out following the completion of the webinar with a form for each individual to complete and send back in order to receive their CPD points.
An automated email is sent out following the completion of each webinar. This includes a form for each individual to complete and send back in order to receive their CPD points.
Of course. All our webinars are available on DUAL School for our supporting brokers. Please note that a password is required in order to access our webinars.
For further information, please contact your local DUAL Underwriter.
Please refer to our Contacts page on our website where you are able to search for your local contact by department and/or state.
DUAL's credit terms are 90 days from binding. Policies which are not paid for upon 90 days from binding will be automatically cancelled.
The WebRater provides quotes and policies for 13 different products across Financial Lines, Accident & Health and General Liability. These include:
For further information on any of these products, please refer to our website or alternatively, please feel free to contact your local DUAL Underwriter.
Access to the DUAL WebRater is available to all brokers at a business that has a trading agreement with DUAL. Each brokerage has a unique username and password.
If you have misplaced your login details, or require them to be reset, please contact your local DUAL Underwriter for assistance.
Of course. Please refer to DUAL School for a number of training and demonstration videos on how to quote and bind a policy on the WebRater.
You can also refer to the individual Product pages on our website for marketing materials and further information on each product.
Alternatively, please feel free to contact your local DUAL Underwriter to arrange training.
To access the DUAL WebRater you will need a login and password.
If you don’t currently have a login, please visit our website www.dualaustralia.com.au and click on the ‘WebRater Sign up’ button and complete the “Apply for WebRater Today’ form. A DUAL underwriter will then contact you to provide you with your login details.
Alternatively, feel free to contact us via email at DualEnquiries@dualaustralia.com.au or by phone on 1300 769 772.
Please refer to our Contacts page on our website where you are able to search for your local contact by department and/or state or alternatively, please contact us on (02) 9248 6300 to be put through to one of our friendly claims team or email the team at claims@dualaustralia.com.au
Yes you can, please send through an email at claims@dualaustralia.com.au or contact on (02) 9248 6300 to be put through to one of our friendly claims team.
Due to our licensing agreement, DUAL is unable to deal directly with the public and all clients will need to contact their Broker.
If you are after an update on your claim, please contact your Broker who will be able to request this from DUAL on your behalf.
Yes. DUAL Australia has partnered with Charles Taylor to manage all cyber incidents from initial notification through to resolution. We work with a dedicated breach response team which includes specialist Lawyers, IT Forensic Investigators, Forensic Accountants and Consultants, who all have significant experience to ensure the best outcome for the Insured.
In order to ensure that security/privacy breaches are managed efficiently and effectively, policyholders are able to make notifications via the following methods:
Phone: Charles Taylor Adjusting in the first instance on 1300 004 880; or
Send an email to: cyber@ctplc.com
DUAL’s Accident and Health claims are handled by specialist third party claims handlers with significant industry experience. Our claims handlers specialise in different products and work directly with DUAL to ensure all claims are handled in an expert manner.
Australasian Assistance Pty Ltd operates on behalf of our clients as DUAL Assist and are your Emergency Assistance provider, available 24 hours a day, 7 days a week. For further information on DUAL Assist, please click here.
If an insured person requires emergency assistance overseas, a free reverse charge call to DUAL Assist anytime from anywhere in the world will put them in touch with our emergency operations team.
Contact DUAL Assist on:
Phone: +61 2 8016 9210
Text/SMS: +61 488 863 244
Fax: +61 2 8016 9250
Email: dualassist@ausassistance.com.au
To place a reverse charge call, contact the local operator and request to be put through to +61 2 8016 9210.
Established in 2004, DUAL Australia Pty Ltd is a specialist underwriting agency focused on providing innovative insurance solutions to the SME and mid-market.
