ABOUT US

DUAL Australia, established in April 2004, is an underwriting agency committed to delivering insurance solutions exclusively to businesses in the Mid-Market sector. Through an effective hub-and-spoke system DUAL provides clients with local professional assistance backed by significant central resource. We also partner with clients and brokers to offer support and advice on such matters as legal and claims development and loss prevention. None of our clients are built in exactly the same way. DUAL works to understand the particular needs of your business to ensure you stand on your own two feet. DUAL also derives great strength from its association with Lumley General.

DUAL Australia underwrite on behalf of Wesfarmers General Insurance Limited trading as Lumley General - a major Australian APRA regulated insurer. Lumley General is a diverse and dynamic insurer with an A- rating from Standard and Poor’s. For more information please see our DUAL / Lumley General factsheet.  For more information about Wesfarmers General Insurance Limited, please visit their website at www.lumley.com.au.

Arch Insurance Company (Europe) Ltd, continues to act as a major reinsurance partner to Lumley General and is part of the Arch Capital Group Ltd, which is rated A- (excellent) by AM Best and A- by Standard and Poor’s.

DUAL is part of the Hyperion Insurance Group.  For more information about Hyperion, click here www.hyperiongrp.com.

How are claims handled?

Proclaim Management Solutions Pty Ltd are our selected claims handlers. We work in tandem with our capital providers at Arch to ensure an efficient and smooth claims handling process. DUAL has established a panel of law firms with specific expertise in the various industries who we will work with you to ensure claims are handled in a professional manner. For more information on Proclaim Management Solutions please visit their website at www.proclaim.com.au .  For a Claim Form click here: Claim Form