ABOUT US

DUAL Australia, established in April 2004, is an underwriting agency committed to delivering insurance solutions exclusively to businesses in the Mid-Market sector. Through an effective hub-and-spoke system DUAL provides clients with local professional assistance backed by significant central resource. We also partner with clients and brokers to offer support and advice on such matters as legal and claims development and loss prevention. None of our clients are built in exactly the same way. DUAL works to understand the particular needs of your business to ensure you stand on your own two feet. DUAL also derives great strength from its association with Lloyds of London.

DUAL Australia underwrites exclusively on behalf of certain underwriters at Lloyd's (Arch Syndicate 2012). Lloyd’s of London is an APRA regulated insurer. Financial strength ratings from Fitch “A+” (Strong); Standard & Poor’s “A+”(Strong);and A.M. Best’s “A” (Excellent).

Since the late seventeenth century, the name Lloyd’s has been synonymous with insurance.Many of the world’s leading underwriters are based at Lloyd’s.The market is internationally renowned and has an impeccable claims record.In Australia, Lloyd’s is proud to be a member of the Insurance Council of Australia, and strives to comply with the agreement we have made under the General Insurance Code of Practice.

For more information about Lloyd's, please visit their website at www.lloyds.com

Arch Insurance Company (Europe) Ltd, continues to act as a major reinsurance partner and is part of the Arch Capital Group Ltd, which is rated by AM Best and A by Standard and Poor’s.

DUAL is part of the Hyperion Insurance Group.  For more information about Hyperion, click here www.hyperiongrp.com.

How are claims handled?

Proclaim Management Solutions Pty Ltd are our selected claims handlers. We work in tandem with our capital providers at Arch to ensure an efficient and smooth claims handling process. DUAL has established a panel of law firms with specific expertise in the various industries who we will work with you to ensure claims are handled in a professional manner. For more information on Proclaim Management Solutions please visit their website at www.proclaim.com.au . 

For a Financial Lines Claim Form click here: Claim Form 

For an Accident And Health Claim Form click here: Claim Form