About Us

 It’s about the financial strength of our capacity providers

DUAL Australia, established in March 2004, is a speciality lines underwriting agency committed to delivering insurance solutions in the Mid-Market sector.

DUAL provides clients with local professional assistance backed by significant central resource. We also partner with clients and brokers to offer support and advice on such matters as legal and claims development and loss prevention. None of our clients are the same. DUAL works to understand the particular needs of your business to ensure you stand on your own two feet.

DUAL derives great strength from its association with Lloyd's of London.  DUAL Australia underwrites exclusively on behalf of certain Underwriters at Lloyd's. Lloyd’s of London is an APRA regulated insurer and since the late seventeenth century, the name Lloyd’s has been synonymous with insurance. Many of the world’s leading underwriters are based at Lloyd’s. The market is internationally renowned and has an impeccable claims record. In Australia, Lloyd’s is proud to be a member of the Insurance Council of Australia, and strives to comply with the agreement we have made under the General Insurance Code of Practice.

DUAL is part of the Hyperion Insurance Group. 

How are claims handled?

Financial Lines Claims

At DUAL, we have an in house financial lines claims team who are specifically dedicated to handle your financial lines claims. Our team comprises legally qualified claims handlers with significant legal and industry expertise who will work with you to handle your claim from notification through to resolution.

We also work in tandem with our capital providers to ensure an efficient and smooth claims handling process. In addition, DUAL has established a panel of law firms with specific expertise in the various industries who we will work with you under our direction to ensure claims are handled in a cost effective, speedy and professional manner.

Accident & Health Claims

Proclaim Management Solutions Pty Ltd are our selected claims handlers. We work in tandem with our capital providers to ensure an efficient and smooth claims handling process. DUAL has established a panel of law firms with specific expertise in the various industries who we will work with you to ensure claims are handled in a professional manner.